FAQs
Is The Fence Beauty Online the official website for The Fence Beauty?
Yes, The Fence Beauty Online (www.thefencebeauty.com) is our official The Fence Beauty website which sells The Fence Beauty cosmetics directly to consumers in Canada and the United States of America.
Where does The Fence Beauty Online deliver to?
The Fence Beauty Online currently ships to addresses within Canada and the United States of America.
Creating an account online enriches your shopping experience and improves to expedite the ordering process for you. You can review your order history, track your order, and receive advanced notice of exclusive offers.
When I am experiencing technical issues, what do I do?We recommend that you use the latest version of your operating system (e.g., Windows and OSX) and browser (e.g., Safari 7, Firefox 35, Chrome 39). If you continue to experience issues, please contact our Fence Beauty Customer Care via email at info@thefencebeauty.com with details about the problem.
How do I change details in my account?To change details in your account, go to my account. This will redirect to where you can change your personal information, address details, and view your orders.
How can I get in touch with someone at The Fence Beauty?For consumer inquiries relating to The Fence Beauty, please contact The Fence Beauty customer care via email at info@thefencebeauty.com
Does The Fence Beauty have a physical location for pickups or in-person purchasing?Unfortunately, we do not have a store front currently available.
How do I contact The Fence Beauty with a general inquiry?If you have a more general inquiry about The Fence Beauty products, please email The Fence Beauty at info@thefencebeauty.com
How can I delete my The Fence Beauty Online account?We are sorry to hear that you want to delete your account with The Fence Beauty. Please email The Fence Beauty Customer Care at info@thefencebeauty.com and request that your Fence Beauty account be deleted. Please ensure that you send the email from the email address linked to Fence Beauty account so we can validate that it is a legitimate request.
Why does my product look slightly different to the image on The Fence Beauty website?The product images shown on our website matches the product as closely as possible. Details such as the exact shade of colour of lip cosmetics can vary slightly. Please pay close attention to the measurement of each piece.
If I order something that is no longer in stock what will happen to my order?During exceptionally busy periods it is quite possible to place an order for a product which may have gone out of stock. In this case, The Fence Beauty reserves the right to cancel your order.
If you paid for your order by PayPal, you will be issued a refund for the amount paid.
If you paid for your order by credit/debit card your card will not have been charged.
We apologize in advance for any inconvenience this may have caused.
What are my payment options?The Fence Beauty currently supports the following payment methods:
Credit cards and debit cards of Master Card, Visa, American Express, PayPal, and Discover.
Can you send me a catalogue/brochure?Unfortunately, we currently do not provide catalogues or brochures from The Fence Beauty .